Jobs at Leeds Arts University

Reception Services Team Leader




Full time (37 hours)



Closing date

Sunday 25 February 2024 at 11:59pm

Leeds Arts University is the only specialist arts university in the North of England. We have contributed significantly to the development of arts education for over 170 years, and have developed a national and international reputation based on the achievements of our students and staff.

The Estates & Resources department are looking for the right candidate to lead the front of house reception service at both our Blenheim Walk and Vernon Street site. You will have previous experience of leading front of house teams and have a customer facing outlook. You will be able to demonstrate excellent customer service and organisational skills with the ability to meet and exceed customer expectations. This is a rewarding role, and an opportunity to develop an outstanding customer focused reception service for the University.

The Reception Services Team Leader will lead and motivate a small team of reception staff who will be the first point of contact for students, staff, visitors and contractors to the University. The team is responsible for dealing with enquiries and processing mail and deliveries to the University, handling calls on the University switchboard, providing information, guidance and direction to people both within and visiting the University. You will provide the welcome at public events such as Open Days, Private Views in our Gallery, and for End of Year shows offering guidance, advice and information to guests and visitors.

A full list of the essential criteria for the role can be found in the job description, and the role does necessitate a flexible working pattern.

Please note we do not require assistance from recruitment agencies for this position.

Interviews will be held in person on Thursday 7 March 2024.

How to apply

To apply for this vacancy, please complete the Application form and Equality and Diversity form below. Please also see our Application Guidance for more information.
Please note CVs will not be accepted for this position.
If you have any enquiries, please contact us at

Application Pack

Leeds Arts University is committed to safeguarding and promoting the wellbeing of all learners and expect our staff to share this commitment. All appointments will be made on merit, and as an equal opportunities employer, we welcome applications from all suitably qualified persons. In recognition of our commitment to create a diverse team that draws from our widest talent pool, we would particularly encourage applications from groups who are currently under-represented at this level, which in this case is our Black, Asian and Minority Ethnic applicants.

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